If you don’t get the proper functionalities from the theme that you have purchased, you can ask for a refund. This will happen only if you get some major issues with the theme and post about your problems in the forum and the issues are not resolved.
You have to claim the refund within 14 working days from the purchase date. Once we find the theme is not working for you, we will give you the money back. It will take up to 14 working days to adjust the money to your account.